Terms and Conditions


The cod-eori.ro website, hereinafter referred to as “cod-eori.ro”, is owned and managed by the company UPGROW DIGITAL SRL, hereinafter referred to as “UPGROW DIGITAL SRL”, having the following identification date: Unique Registration Code 43151902 , registered at the Trade Register with no. J4 / 1300/2020, with share capital in the amount of 200 lei and with the registered office in Primăverii street no. 10, Bacău, Bacău county 600218, Romania. Phone: 0754 474 556; E-mail: generare@cod-eori.ro.


This set of terms and conditions has been designed so as to be expressed as simply as possible, as understandable as possible to all cod-eori.ro customers. For this reason, we have tried to use as few sophisticated terms as possible. If you have any doubts about certain terms in this regulation, please do not hesitate to contact us to provide all the necessary clarifications.


As an idea, browsing the cod-eori.ro website following the Order, is equivalent to the reading, understanding and acceptance of the terms below by any Customer – and for this reason it is important to better understand the provisions below . You will find details on:

  • how we process your personal data;
  • how you can place an order, pay and how you will receive the ordered services and the invoice;
  • the return policy of the services, the limit of access to the site, respectively the limit of liability of cod-eori.ro;
  • conflict resolution and the institutions you can address if you consider that certain rights have been violated;

Cod-eori.ro updated the right to change the content of this site at any time, as well as the Terms and Conditions of Use, without prior notice.

In case of discrepancy or misunderstanding between cod-eori.ro and the Customer, the Terms and Conditions valid at the time of the Order will apply.


  1. Definitions


Customer – natural person / legal entity that places an Order;

Order – an electronic document that intervenes as a form of communication between the Provider and the Customer through which the Customer Expresses the intention to provide certain services, making their payment;

Contract – an Order confirmed by the Provider, by which the Provider agrees to sell and deliver the Services and the Customer agrees to honor, receive and pay for these services;

Services – any service mentioned in the Order, to be provided to the Customer by the Provider;

Website – www.cod-eori.ro website;

User – any person who accesses the cod-eori.ro site, regardless of whether or not he places an Order;

The provider – the company UPGROW DIGITAL SRL., Hereinafter referred to as “UPGROW DIGITAL”, having the following identification date: Unique Registration Code 43151902, registered at the Trade Register with no. J4 / 1300/2020, with share capital in the amount of 200 lei and with the registered office in Primăverii street no. 10, Bacău, Bacău county, 600218, Romania.

Completion of the Order – sending the necessary documents in the process of completing the application for assigning the EORI number, either by direct email to generare@cod-eori.ro, or by the form on the site;



  1. Intellectual Property Rights


The content of the cod-eori.ro site: images, texts, web graphics, scripts, software, design rights, model rights, patents, trademarks, is wholly owned by UPGROW DIGITAL and its suppliers and is protected by law on copyright and related rights and intellectual and industrial property laws. The use without the consent of UPGROW DIGITAL of any of the elements listed above is punishable under applicable law.


UPGROW DIGITAL may grant the User / Customer, through an agreement, the right to use in a described form, a certain content of the site. This agreement applies strictly to the defined content / contents, for a period established in the agreement and only to the person / persons who were allowed to use these contents, without being able to use other contents of the cod-eori.ro site.


The use on cod-eori.ro of any trademark name does not constitute an advertisement for the respective company. Cod-eori.ro does not assume responsibility and cannot be blamed for any damage caused by using the content of the site.



  1. Exemption from liability


UPGROW DIGITAL SRL does not guarantee that the site, the servers on which it is hosted, or the e-mails sent from cod-eori.ro are free of viruses or other potentially harmful computer components, that it does not contain errors, omissions, malfunctions, delays or interruptions in operation or transmission, line drops or any other similar factors. The user uses the site at his own risk, cod-eori.ro being free of any liability for any direct or indirect damages caused by using or accessing / visiting the site or as a result of using the information on the site. UPGROW DIGITAL is not responsible for any errors or omissions that may occur in the writing or presentation of materials on the site.

The information included on cod-eori.ro is informative and is made available in good faith, from sources that the Provider considers reliable. If any of the published articles or any other information falls under the Law on Copyright and Related Rights, the User is requested to inform the Provider as soon as possible at generare@cod-eori.ro, in order to the necessary measures are taken.

Cod-eori.ro reserves the right to cancel Orders for Services that are displayed on the site due to technical errors, or which, due to technical errors, have obviously erroneous / derisory prices for services (prices that you may appreciate as being erroneous / derisory any buyer with an average level of preparation).

Also, cod-eori.ro reserves the right to cancel certain Orders, notifying the Customer in advance by email or telephone.

Any links to other sites are provided only for the purpose of increased accessibility of information, and cod-eori.ro does not assume any responsibility or liability for the content of these sites, for the products or services promoted or marketed through these sites. -hate.

We reserve the right to use our own email address on request to obtain the EORI number, in order to be in direct contact with the Regional Customs Directorate in the process of granting the EORI number. If the Customer expressly wishes to use a personal email address, he / she assumes full responsibility for the impossibility of performing and completing the service, and if the Customer no longer wishes to perform the service under these conditions, the Provider will refund the invoice. . In the event that the Customer wishes to perform the service again, he will have to pay for the service again.



  1. Limiting access to the site


The users of cod-eori.ro can make comments and any other communications, they can send suggestions, questions or information, if their language is civilized, and the content of the communications is not illegal, obscene, threatening, defamatory, does not disturb in any way. other people’s privacy, does not infringe intellectual property rights, does not contain viruses, does not serve promotional campaigns unrelated to cod-eori.ro, is not mass emails or any other form of spam. Persons who use a false e-mail address or send electronic messages or any other communications on behalf of another natural or legal person or on behalf of any other entity shall be reported to the competent authorities. Cod-eori.ro does not assume any responsibility and will not be liable for any damages for any damages caused by such communications.

In the case of sending or displaying materials / documents involving texts, remarks, reviews, etc., formulated by Users, it is considered that the respective User guarantees their originality and grants cod-eori.ro and its affiliates / associates the non-exclusive, unlimited, free, irrevocable right. and retransmissible to use, reproduce, modify, adapt, publish, translate, create derivative works, as well as the right to distribute, to present such content anywhere in the world, by any means. The user guarantees that he has all the rights to the content that he displays or transmits on the site, in any way, so that, by using this content, he does not cause harm to any third party natural or legal entity.



  1. The price


The final price paid by the Customer consists of the price of the service and is displayed on the first page of the site.

All prices related to products and services sold through the cod-eori.ro site are expressed in Lei.

The cancellation of the service order after making the payment, leads to the complete loss of the value of the invoice paid, as SC UPGROW DIGITAL SRL starts the service immediately after the payment of the invoice.

If the applicant’s application (natural or legal person) is blocked in the EORI database as a result of previous attempts to complete the application, its unblocking will be charged an additional 50 RON. Otherwise, the applicant has the obligation to contact the Customs Directorate to which he belongs and to request the removal of the application from the system.



  1. Order


By completing the Order, more precisely by sending the necessary documents in the process of completing the application for assigning the EORI number, either by direct email to generare@cod-eori.ro, or through the form on the site, the Customer guarantees that all data provided they are real and correct. Otherwise, it could bear the consequences of these errors (Delayed order, incorrect transmission, cancellation, additional service charge, etc.).

Cod-eori.ro cannot be held responsible for incorrectly entered information, which may result in delivery delays.

By Completing the Order, the Customer agrees that a cod-eori.ro representative may contact him by any available means agreed upon by the Parties (telephone / e-mail) for personal confirmation of the Order. If this confirmation takes place via email, this email will only be an acknowledgment of receipt of your order request.

Your contract for the purchase of these services is not fully concluded until we send you an email with the offer as soon as possible, which if you accept, you will need to send it back signed, which means your acceptance.

For the convenience and safety of the Customer, there is the option, for 30 minutes after placing an Order, to cancel the Order. Thus, the Order can be canceled within 30 minutes after placing it (if the User placed an Order in error or reversed the decision).

If the customer cannot be contacted by phone to confirm the order or certain details, cod-eori.ro reserves the right to cancel the order without prior notice.

Cod-eori.ro may refuse an Order, without any obligations between the parties and without a party being able to claim damages, for the following situations, but not only:

  • incomplete or incorrect data of the Client;
  • the Client’s activity may cause damage to the cod-eori.ro / partners site;
  • consecutive failed contact of the Client;
  • other objective reasons: for example, if the Customer does not guarantee that the payment method is valid and that it is not obtained through a fraudulent method or there are suspicions about the payment method;

Even if it has taken all the measures to ensure that the information presented on this site is accurate and correct, cod-eori.ro cannot be held responsible for any inaccuracies that may appear in the completion by the Customer of the forms on the site for the Completion of the Order.

Users are responsible for assessing the accuracy, completeness and usefulness of the information provided in the forms available on this site.

In certain situations and for justified reasons, cod-eori.ro reserves the right to modify the quantity of the Services in the Order. In these situations, cod-eori.ro will notify the Customer at the e-mail address or telephone number provided to the Provider when placing the Order.

The contract is considered concluded between the Client and cod-eori.ro when the Client receives from cod-eori.ro the purchased service, by e-mail, more precisely the notification of the assignment of the EORI number.



  1. Billing and payments


The Provider will issue to the Client an invoice for the delivered Services, the Client’s obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.

Payment can be made:

  • Online, with the card, through the Netopia Mobilpay payment processor.
  • By bank transfer to our account opened with ING BANK.
  • By depositing cash at the bank.

If you have any complaints about our services, please contact us and we will try to resolve the issues as soon as possible, in the manner we deem appropriate.

Both UPGROW DIGITAL and the Customer express their will and agreement to implement electronic invoicing, based on art. 155 para. (28) of Law no. 571/2003. Thus, the invoices will be sent to the Customer in electronic format, by e-mail, when the Order is completed.



  1. Delivery

The estimated delivery date for the service may vary and is displayed on the main page.

The approximate delivery time of the service is 5 working days from the date of confirmation of the Order, unless otherwise specified.

9.1 Terms of delivery

At the request of cod-eori.ro, the Client will prove his identity, if necessary by one or more documents issued by official authorities.

The delivery is considered to be fulfilled by cod-eori.ro, at the time of delivery of the Ordered services to the Customer, at the address selected by him at the time of placing the Order and when on the European Union website (https://ec.europa.eu /taxation_customs/dds2/eos/eori_validation.jsp?Lang=en) EORI code appears to be valid.



  1. Return policy. Right of withdrawal


In accordance with the Emergency Ordinance No. 34/2014 on consumer rights in contracts with professionals, as well as for amending and supplementing certain regulations, is exempted from the right of withdrawal in terms of distance contracts, the provision of digital content that is not delivered on a material medium , if the service started with the prior consent of the consumer and after the consumer has confirmed that he has taken note of the fact that he loses his right of withdrawal.



  1. Force majeure


Neither contracting party can be held liable for non-performance (total / partial) or late performance of its obligations, if they were caused by force majeure. The parties shall immediately notify the case of force majeure and shall take all necessary measures to limit the consequences of the event.

If the force majeure does not end within 15 days, the parties have the right to unilaterally terminate the contract without claiming damages.

Force majeure will be proven by law.



  1. Conflict resolution. Applicable law.


The contract will be governed by and construed in accordance with Romanian law. Any conflict between cod-eori.ro and Clients will be resolved amicably. If this is not possible, the first solution is mediation, in accordance with the law, and if this fails, the competent Romanian courts will be appealed to from the Client’s domicile.

If you feel that your rights have not been respected and we have not been able to resolve this issue amicably, please contact the National Consumer Protection Authority on the Consumer Telephone (021.9551) or:

Commissariat for Consumer Protection of Bucharest

Str. Transylvania no. 2, sector 1, Bucharest 010798

Tel .: 021 / 310.63.75 – complaints office

Tel: 021 / 310.63.79

Fax: 021 / 310.63.80

Another alternative aimed at resolving consumer disputes more easily and simply involves accessing the SOL platform. This platform is designed as an online tool developed by the European Commission under Regulation 524/2013. It serves as a single point of entry for consumers and merchants who want out-of-court settlement of disputes arising from online transactions.



  1. Fraud


Any attempted fraud or any fraud (such as but not limited to: accessing cod-eori.ro Customer data, altering the content of the site, attempting to affect the performance of cod-eori.ro servers, hijacking the content of deliveries to third parties , etc.) will be punished according to the criminal law.



  1. Final provisions


If any of the above clauses is found to be void or invalid, this will not affect the validity of the other clauses.



  1. Rights


The Provider reserves the right to refuse and / or cease performing the service in situations where the Beneficiary does not provide the necessary / correct / valid documents, refusal to pay the service bill, has a disrespectful or aggressive attitude, as well as in other situations.


Working hours: Monday – Friday: 9.00 – 17.00


Updated May 22, 2018.

cod-eori.ro / UPGROW DIGITAL S.R.L